gc111 Privacy Policy

1. Who We Are

gc111 is an online gaming platform accessible at gc111.org, offering cricket betting, live casino games, slots, crash games, and other entertainment products to players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

For the purposes of this Privacy Policy, gc111 acts as the data controller responsible for how your personal information is handled on our platform. Any questions about data handling may be directed to our support team via email at [email protected]. Our services are intended solely for adults aged 21 years and above.

2. Information We Collect

When you register and use gc111, we collect certain categories of personal information to provide our services effectively, verify your identity, process transactions, and maintain regulatory compliance. The types of information we may collect include:

• Identity information: full name, date of birth, nationality, and government-issued identification details required for account verification.
• Contact information: email address, mobile phone number, and residential address within Bangladesh.
• Financial information: deposit and withdrawal records, transaction history, and payment method details (such as bKash mobile number or bank account reference) — we do not store full card numbers.
• Technical data: IP address, device type and model, browser type, operating system, session logs, and cookies.
• Gameplay data: game history, bet amounts, win/loss records, session duration, and bonus usage.

We only collect information that is strictly necessary. You may be asked to supply additional documentation during identity verification (KYC) as part of our responsible gaming and fraud prevention obligations.

3. How We Use Your Information

gc111 uses the personal data we collect for clearly defined purposes. We do not use your information beyond what is described in this policy. Specifically, your data is used to:

• Create and manage your player account, including identity verification and ongoing account security.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard, and maintain accurate financial records.
• Communicate with you about your account, transactions, bonus offers, and important service notifications via email or SMS.
• Enforce responsible gaming standards, detect problem gambling behaviour, and apply tools such as deposit limits or temporary account suspensions when needed.
• Prevent, investigate, and report fraud, money laundering, and other unlawful activities to protect our platform and players.
• Improve and personalise your experience on gc111 — including recommending relevant games, cricket events, and promotions based on your activity.

4. Payment Data and Financial Security

When you make a deposit or withdrawal on gc111 using bKash, Nagad, Rocket, Upay, or bank channels, we record only the reference data needed to match and reconcile the transaction — such as a mobile number prefix, transaction ID, or bank account reference. We do not store full card numbers, bKash PINs, mobile banking passwords, or any sensitive authentication credentials on our servers.

All financial data in transit is protected by SSL/TLS encryption. Our payment processing systems are periodically reviewed for security integrity. Players are strongly encouraged to never share their payment PINs or passwords with anyone, including gc111 support staff — we will never ask for these credentials.

5. How We Share Your Information

gc111 does not sell, rent, or trade your personal data. We may share it only in the following limited circumstances:

• Service providers: Trusted technology and payment partners who assist in operating the platform (such as payment gateway processors and game software providers like Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) receive only the minimum data necessary to perform their contracted functions. These partners are bound by confidentiality agreements.
• Legal obligations: Where required by applicable law, court order, or regulatory authority, we may disclose personal data. We will notify you of any such disclosure unless prohibited from doing so by law.
• Protection of rights: When we believe in good faith that disclosure is necessary to protect the rights, property, or safety of gc111, our players, or the public — for example, during fraud investigations.

We require all third parties to maintain the same standard of data protection that we apply to your information. We will not allow our partners to use your personal data for their own marketing purposes.

6. Cookies and Tracking Technologies

gc111 uses cookies and similar tracking technologies to enhance your experience, analyse site performance, and remember your preferences. A cookie is a small text file stored on your device when you visit our website.

We use the following types of cookies:

• Essential cookies: Required for core functions such as session management, login state, and security checks. These cannot be disabled without affecting site functionality.
• Performance cookies: Anonymously track which pages are most visited, how long users spend on each section, and where errors occur — helping us improve the platform for Bangladeshi players.
• Preference cookies: Remember your language setting, display preferences, and other user-selectable options so you do not need to reconfigure them each visit.

You may control or disable cookies through your mobile browser settings. Please note that disabling essential cookies may affect your ability to log in or use certain features. gc111 does not use cookies to track you across third-party websites.

7. Data Security

We take the protection of your personal data seriously and implement appropriate technical and organisational measures to guard against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive fields at rest, role-based access controls limiting staff access to personal data, and regular internal security reviews.

While we maintain industry-standard safeguards, no system can be completely immune from security incidents. In the unlikely event of a data breach that may affect your rights or freedoms, we will notify you as soon as reasonably practicable. You can also help protect your account by choosing a strong unique password and never sharing it with others.

8. Data Retention

gc111 retains your personal data for as long as your account remains active or as needed to provide our services to you. When you close your account, we begin a structured data retention period to meet our legal, compliance, and audit obligations. Financial transaction records may be retained for a period required by applicable regulations.

After the retention period has elapsed, your data is securely deleted or anonymised so that it can no longer be associated with you as an individual. If you have questions about how long specific categories of your data are held, please contact our support team.

9. Your Data Rights

As a player on gc111, you have meaningful rights over your personal information. You may exercise these rights at any time by contacting our support team at [email protected]:

• Right to access: Request a copy of the personal data we hold about you, including what categories of data, how it is used, and with whom it may have been shared.
• Right to correction: Ask us to update or correct inaccurate personal data we hold about you — for example, a misspelled name or outdated contact number.
• Right to deletion: Request that we delete your personal data when it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to object: Object to our processing of your personal data for direct marketing purposes, or where processing is based on legitimate interest and you believe your interests override ours.
• Right to data portability: Where technically feasible, request that we provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service.

We will respond to all data rights requests within a reasonable timeframe. There is no charge for making a request. We may ask you to verify your identity before processing a request to protect your account from unauthorised access.

10. Children's Privacy and Age Restriction

gc111 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If you are under 21, you are not permitted to register, deposit, or participate in any games or betting activities on our platform.

If we discover or have reason to believe that a registered account belongs to a person under 21, we will immediately suspend the account, reverse any transactions where possible, and delete the associated personal data. Parents or guardians who suspect that a minor has registered on gc111 should contact us immediately at [email protected].

11. Third-Party Links and External Services

Our platform may reference or integrate content from third-party game providers such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and Microgaming. These providers operate under their own privacy policies and data handling practices. gc111 is not responsible for the privacy practices of any third-party provider. We encourage you to review the privacy policies of any external service you interact with. gc111 does not link to external websites for promotional or commercial purposes, and all navigational links on our site remain within gc111.org.

12. Changes to This Privacy Policy

gc111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service offerings. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or a prominent in-platform notice.

Your continued use of gc111 after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically. If you disagree with any changes, you should stop using our services and contact us to close your account.

13. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how gc111 handles your personal data, our support team is available to help. We are committed to resolving privacy-related enquiries promptly and transparently.

You can reach us at any time by emailing: [email protected]. Please include your registered username and a brief description of your query so we can assist you as efficiently as possible.

We aim to respond to all privacy enquiries within 5 business days. For urgent matters involving potential data breaches or account security incidents, please mark your subject line as URGENT so our team can prioritise your request accordingly.